General Terms and Conditions
Overview
This website is operated by Whale Coast Academic Press. Throughout the site, the terms “we”, “us” and “our” refer to Whale Coast Academic Press. Whale Coast Academic Press offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1: Online Store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2: General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3: Conclusion of Contract
The presentation of the products in the online shop does not represent any legally binding offer on our part, but a non-binding online catalogue. By clicking on the button “buy” / “order with obligation to pay” you as a consumer/customer issue a binding order for the goods contained in your shopping basket. Confirmation of the receipt of your order shall take place together with the acceptance of your order by automated e-mail after you have sent your order. The Purchase Agreement comes into force with this e-mail confirmation.
The Customer issues a binding offer to contract by successfully completing the order process provided for in our Online book shop.
The binding online order takes place in the following steps:
Selecting the desired goods
Confirming this by clicking on the “Add to basket” or “buy now” or “buy the book” or “ any “order
with obligation to pay”
Checking the details in the shopping basket
Pressing the button “Go to checkout”
Logging in to the Online book shop after registering and entering the user’s details (e-mail
address and password)
Checking the details entered once again or as necessary correcting the details that have been
entered
Selecting the payment method and submitting the binding order
3. After checking his/her details and before submitting the binding online order, the Customer can
click on the “Back” button in his/her Internet browser and return to the Internet page on which his/her details are entered and correct any input errors or as appropriate cancel the order process by closing the Internet browser.
Section 4 – Accuracy, Completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 5: Language
The content of the Agreement, all other information, customer service and complaints handling shall be offered in English throughout.
Section 6: Prices
VAT: Unless stated otherwise, the prices stated include statutory South Africa VAT and exclude all the chargeable costs associated with shipment.
The purchase price agreed for the goods ordered shall strictly be that at which the item is priced in the Internet shop at the time of ordering.
Orders from the Internet shop shall be invoiced in South Africa Rand (R)
If export or import duties should become due during the course of dispatch, these shall also be at the Customer’s expense. The prices for the services and supplies offered do not include costs charged by third parties.
The Customer can choose to pay by PayFast that include debit and credit card (VISA/MasterCard).
Retention of Title: We expressly reserve the right to retain ownership of the goods until the purchase price has been paid in full.
Section 7: Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 8: Shipping and Delivery
Unless we have clearly stated otherwise in the product description, all the goods we offer are available for dispatch immediately.
Courier Service: South Africa
PostNet Courier Service will be used in South Africa unless we clearly stated otherwise
A number of Postnet Pickup Points are available across South Africa. You can search for the pick-up points | store locator here.
Domestic PostNet services available: POSTNET2POSTNET; POSTNET2DOOR-NON-EXPRESS; POSTNET2DOOR-OVERNIGHT
Courier Service: Internationally
PostNet Service available: INTERNATIONAL-POSTNET GLOBAL EXPRESS; INTERNATIONAL-DHL EXPRESS EASY
Internationally Delivery: to be *quoted separately and order / invoice will be e-mailed to customer for payment.
* If export or import duties should become due during the course of dispatch, these shall also be at the Customer’s expense. The prices for the services and supplies offered do not include costs charged by third parties.
Delivery:
Domestic | South African Customers:
You’ll receive an email from the online shop’s automotive mailing system when you order and paid for your product.
You will also receive an E-mail from the shipping company with your delivery information and tracking number. You can track your parcels and documents online.
The courier service will send you another email notification or a SMS with collection instructions when your order is ready for collection. You will then have 7 calendar days to collect your order before it expires. Once an order expires, it will be returned and be credited.
For International customers:
You’ll receive an email from the online shop’s automotive mailing system when you order and paid for your product.
The shipping company will send you a quote via email for the shipping cost. When payment is made you will also receive an E-mail with your delivery information and tracking number. You can track your parcels and documents online
The courier service will send you another email notification or a SMS with collection instructions when your order is ready for collection. You will then have 7 calendar days to collect your order before it expires. Once an order expires, it will be returned and be credited.
Delivery times and places:
We’ll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email
POSTNET2POSTNET: Parcel will be sent to the closest PostNet store supplied by the Customer and deliver within 2 to 3 working days*
POSTNET2DOOR-NON-EXPRESS or POSTNET2DOOR-OVERNIGHT: Will be delivered to the address provided by the Customer and deliver within 2 to 3 working days*
*Allow 1-2 extra delivery day for outlying [rural] areas
INTERNATIONAL-POSTNET GLOBAL EXPRESS; INTERNATIONAL-DHL EXPRESS EASY: Delivery within 2 – 6 working days depending upon destination and customs
* Public Holidays & Weekends are not working days.
*If the details provided by the Customer are incomplete, incorrect or unclear, the Customer shall bear the costs arising from this.
Section 9: Disclaimer of Warranties, Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Whale Coast Academic Press, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 10: Right of Revocation for Consumers
Consumers are entitled to the right of revocation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity.
Revocation Instructions
Right of Revocation
You have the right to cancel this contract within fourteen days without citing any reasons.
The revocation period shall be fourteen days from the day you or a third party designated by you other than the carrier acquire the material possession of each of the goods ordered.
In order to exercise your right of revocation you must notify us (Whale Coast Academic Press ) of your decision to revoke from this contract, such notice to be made by way of an unequivocal declaration by sending an email to support@wcapress.com.
Consequences of Revocation
Should you revoke this contract, we shall repay to you all payments which we have received from you, including the cost of delivery (with the exception of additional costs resulting from your election of any other kind of delivery than the least expensive standard delivery offered by us), such repayment to be made without delay and no later than fourteen days from the date on which we received the notice on the revocation of the contract. For such repayment we shall use the same means of payment which you used for the original transaction, unless agreed to the contrary between us; you shall not be charged with any fees whatsoever in respect of such repayment. We may reject payment until we receive back the goods.
You shall return to us the goods, whether by way of shipment or delivery in person, without any delay and in no event any later than fourteen days from the date on which you notified us on the revocation of the contract.
You shall be responsible for a loss in value of the goods only if such loss in value is due to your handling of the goods in a manner which is not necessary for the examination of the quality, characteristics and functionality of the goods.
End of Revocation Instructions
Exclusion or Premature Expiration of the Right of Revocation
The right of revocation does, among others, not exist in respect of contracts
on the delivery of sealed goods which, for reasons of health protection or hygiene , are not suitable for return if their sealing has been removed after delivery
on the delivery of goods if these were mixed inseparably with other goods after delivery by virtue of their nature
on the delivery of audio or video recordings if the seal of the recording media has been broken by the customer
on the delivery of newspapers, journals, books, e-books and magazines with the exception of subscription contracts
on the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or designation by the costumer is relevant or which are clearly customized to the personal needs of the consumer
on the delivery of alcoholic beverages, whose price was agreed when signing the contract, but which can be delivered earliest 30 days after signing the contract and whose price is subject to fluctuations of the market over which the seller has no influence
If export or import duties should become due during the course of dispatch, these shall also be at the Customer’s expense. The prices for the services and supplies offered do not include costs charged by third parties.
Section 11: Return Policy
Should you be dissatisfied with your purchase, contact us with 7 (seven) days of the receipt of your order. If we do not hear from you within the seven days, we will assume that you are satisfied and regard the sale as final. The unsatisfactory product(s) should be returned to us (at the expense of the purchaser) in reasonable condition as received, within 10 days from receipt. Once the order / relevant products have been received back by the seller, the seller has 5 days to refund the client.
The seller reserves the right to refuse the refund or to partially refund due to the poor condition / care of the order / plants received back. The onus is on the client to ensure that the plants are repacked correctly and received back in good condition. The seller may opt that a voucher may used to refund the client.
Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.
Section 8: Warranty
The warranty for faulty items takes place in accordance with the respective statutory provisions in force. If in the event of a claim under warranty an exchange or improvement of the goods does not come into consideration, the Customer shall be entitled to a replacement copy of the product.
Contact Information
Questions about the Terms of Service should be sent to us at support@wcapress.com